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Savannah

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  2. Support tickets

    in Tech Support Archive

    Posted

    Hi there,

    I submitted a support ticket for one of my accounts, after speaking to Linus ingame about this matter yesterday afternoon. The reason for this thread is that I am currently unable to 1) view the ticket and 2) see if it's even been looked at - I find it odd that 24 hours later there is still no activity, when I understood that it was something that was quick and simple to resolve. I'm just unsure if there's a problem with the support tickets perhaps not showing up or something, or if this is normal and I just need to wait. 

    Please, you guys, this is in no way a dig at anyone or even at the turnaround time for ticket replies - just me trying to understand if everything is working as it should or if maybe there's a problem nobody's picked up on yet.

    Also, it was *reaaaally* hard to put my problem across nicely with such a tiny character limit OMG. Took me nearly an hour to edit/snip/abbreviate my message into what ended up looking like a crude and rather blunt request - I apologise for that but I really had no other choice :s

    Thanks in advance,

    Sav

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